Refund policy

At Vice City Cash, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all included accessories.
  • Show no signs of misuse, accidental damage, or modification.

Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
  • Original shipping charges (if applicable) are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To speed up the process, please provide:

  • Your order number.
  • Clear photos or a short video showing the issue.

Once verified, we will provide a replacement or full refund at no additional cost.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, Vice City Cash will cover the return shipping costs.
  • If the return is due to a change of mind or an incorrect purchase, the customer is responsible for the return shipping costs.

Exchanges

If you'd like to exchange your product for the same item, please contact our customer support team. Exchanges are subject to product availability.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow our return process.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used or damaged after delivery.
  • Products that have been altered or modified.
  • Items returned without their original packaging or accessories.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact the Vice City Cash support team with your order number. We're always happy to help and will do our best to resolve any issues as quickly as possible.